After getting the "royal runaround" from another dealer in the Atlanta area, my husband and I happened upon Troncalli Subaru. What an amazing experience. They did not have the Forester that I wanted, but offered to special order it for me. We placed an order that day for "Lucy" our new red forester. They kept us informed as they received the Vin# and that it would be about 4 weeks more. "Lucy" arrived in 6 weeks from order date. Not only that, the price that we got for her was great, the purchasing time was not stressful at all and we really felt no pressure from start to finish. They spent so much time making sure that we were happy and informed of all of "Lucys" parts and gadgets. We could not be more pleased by all of our purchase experience. It was so low key and yes it was a fun and happy experience. Subaru Bob was so much fun and so knowledgable about the Subaru brand and parts and procedures. He even took us in and introduced us to the service dept people and scheduled our first oil change. Mike made all of the money part easy and low key as well. He was so personable and not like a "normal" pushy sales person at all. We had already been preapproved for the loan but he was able to match our great rate and make it easier. We love "Lucy" and we have found our forever car dealership ! Thanks Troncalli you made us feel like family!
I had already priced and test drove Outbacks at other dealerships before I came to Troncalli. I was always impressed with the car, but the negotiated eals left something to be desired. Then, yesterday, I met Mike Barlow. I hadnt actually thought Id be driving away in my new Outback when I accompanied a neighbor on her first car shopping experience in over 18 years.
I recently leased a 2014 Subaru Crosstrek from Troncalli. Over the years, I have purchased and leased many vehicles and have never had such a pleasurable experience as this. My sales representative, Stephanie Culver was honest, trustworthy, knowledgable and attentive to my needs. She made the whole experience seem more like a fun and exciting recreational event, rather than the typical car buying experience many dread.
Mike Lubanski, the GM and F&I guy gave me some great advice. He definitely had my best interest in mind as he dissuaded me from making a decision that would have potentially cost me a lot more money...And hes a bean counter with a personality to boot...Wow! What more could you ask for?! I gave several other dealers the opportunity to earn my business, one more local to me even had a slightly better price. In the end, I can say without any reservation...Troncalli Subaru is the best!!!
This Saturday, I left my car at Troncalli Subaru for an oil change. I noticed that on the door it said that on Saturdays the service department is open until 6. I got there to pick up my car at 4:25. THE SERVICE DEPARTMENT WAS CLOSED. I walked over to the sales department and the sales manager said that the people of the service department left at 4. The sales manager walked us back to the service department. I pointed to the sign on the door that said the service department was open until 6 on Saturdays. He seemed surprised.
The service manager looked around for the paperwork for my car but couldnt find it. He walked away to ask someone. While I was waiting, I noticed my paperwork sitting in the rear of the service reception area. I brought it to the service manager who spent about another ten minutes trying to find my car and then get it out of the locked lot.
When I got my car there, I pre-paid for oil changes. I will be back because of that, but I will wait while the work the work the next time.
Conrad is fantastic. The entire service department is always excellent to work with, though. He had my car in and out of the service center in about an hour. While waiting, I enjoyed free coffee, water, and a bit of television. :o)
We have been buying new cars for over 40 years now and this is by far our best experience. Bob was very knowledgeable and answered all our questions. Even though the car we wanted was not on the lot, Bob bent over backwards to locate one and get it delivered the very same day. Very impressive. And we got a great price with absolutely no haggling back and forth. Throughout the whole process everyone we dealt with was friendly, courteous, and professional. For anyone considering a Subaru, we strongly recommend they visit Troncalli and ask for "Subaru Bob"
I just recently purchased a 2015 Crosstrek from Troncallii Subaru in Cumming. Our sales rep, Eric Kosa, could not have been more knowledgeable, friendly or courteous. Not sure what I really wanted he guided me in the right direction for my needs and price range. He was patient with my needs and wants in a new car and made every effort to make sure I got exactly what I wanted. He was able to get me the vehicle I wanted in the color I wanted with all the options I wanted in less than 4 hours. Delivery of the vehicle was quick and efficient. Overall, this is our second purchase from this dealership and have already recommended them to a neighbor looking for a new car.
Eric was awesome to work with! Helpful and informative about the new products. They took the time to make sure understood all the technology inside the cabin and how to operate the Bluetooth hands free system. Eric toured me around the building to familiarize me with the parts and service departments and even set my first service date! This experience was awesome!! Highly recommend Troncalli to anyone in the maker for a new Subaru!
Great purchase experience. Eric was great to work with. He was patient, didnt pressure us to buy, very knowledgable about the product , no haggling over price. Great job would recommend Eric & Troncalli to anyone wanting to purchase a Subaru.
Great experience with Troncalli! They were knowledgeable, friendly and easy to work with. No games, no gimmicks, just good service. I had a price in mind and they met it going out the door, didnt try to add anything or play any games. Nice home town dealer with a great staff and warm, friendly environment. Have been back for service (tune up/oil changes) twice already and received the same great treatment. If youre looking for a great place to buy your next Subaru, Troncalli is it. Ill be back when the time comes for my next purchase. Keep up the great work!
This was one of the most enjoyable car buying experiences we have ever had. Eric spent quite some time with us and was patient and accommodating. He and Mike were able to satisfy our desire to make the best deal possible. We know we will enjoy our new Outback for many years to come.
Over the years we have purchased 10 new cars and the buying experience ranged from GÇÿboy did we get takenGÇÖ to GÇÿ that wasnGÇÖt too badGÇÖ. We have educated ourselves over the years and gone from GÇÿcluelessGÇÖ to GÇÿI smell a ratGÇÖ. Being skeptics at heart we enter the car buying experience with a certain amount of trepidation because weGÇÖve learned what to expect and are wearily familiar with the car buying GÇÿdanceGÇÖ. Ok, enough with the quotes and how much we hate car buying. ItGÇÖs time now for the superlatives. Now we are going to get all like, ya know, like all bubby and stuff? Stephanie and Eric you guys are sooooo awe-some! It was the best experience ev-errrr! Working with these folks was an absolute pleasure. Shout out to Bob, Mike and Michael, thanks. Subaru makes an excellent product and it was just a matter of us deciding what model best suited our needs. Everyone was very professional, knowledgeable about the product, patient and thorough. Though we live 70 miles away we are tempted to take the long drive for service. Stephanie and Eric thanks for the dance, we enjoyed it very much.
This was the best car buying experience. Bob was so knowledgeable about his product and the product sold itself. So friendly, no pressure at all! They sold this used Subaru Outback to me at what I felt was a very fair price. I had done a lot of research before purchasing. All of the staff were so nice and welcoming and I felt like I was with friends buying a car. While this dealership was a long distance from my home it was well worth the drive! I highly recommend this dealership and Bob to anyone interested in buying a car!
The team at Troncalli Subaru are wonderful to deal with before, during and after the sale. Have bought 2 cars from them and they do all the service on our 3 Subarus.
Great purchase experience. Willing to listen and find solutions and offer a fair price. Not your typical game playing dealership. Sales and finance side of this dealership was exceptional.
My visits to Troncalli Subaru were outstanding. Each time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw to my concerns and made sure I left with exactly what I had come for. I appreciate the information that was provided without pressure or stress to purchase. I also appreciate that when I decided to purchase, Bob quickly saw to all of the things that I needed to "make it happen". Well done Troncalli team!!!
We found a car from this dealership on Autotrader.com. We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a Forester. We called the night before to confirm that the car was still available. We spoke to Stephanie and she said that it was. We told her that we would be arriving between 12-2 the following day. Upon our arriving to the dealership, we saw the car and checked it out. Then, proceeded tointo the dealership where we waited for 10 minutes for someone to help us. When that didnt happen, I waited outside of Toms office until he recognized me standing there. We told him that we had come to look at the Forester. He replied saying that he sold it that morning. He said he didnt know that we were coming because Stephanie did not tell him of the conversation that she and I had the night before and he sold the car. He even dropped some curse words when he realized the mistake. This was after we drove 114 miles with a 6 and a 3 year old with us. Needless to say, we were very disappointed with our experience and the lacking of professionalism.
Stephanie was amazing to work with in purchasing my new Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli and especially Stephanie to anyone looking for a new car.
I couldnt get into to my regular dealership for service but Roger was able to fit me in- thank you very much for your assistance
I JUST PURCHASED MY THIRD CAR YESTERDAY FROM MIKE LUBANSKI AT TRONCALLI SUBARU.
WOW - this was the best car buying experience I have ever had. Bob was the consummate sales person-knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with me to get to the right price. I LOVE my new Subaru CrossTrek!
The salesman, Subaru Bob, was great. He listened to what we were looking for and then showed us the right car. The business manager Mike explained our options but did not pressure us into anything we did not need. I recommend Troncalli Subaru for anyone thinking about buying a Subaru.
Troncalli Subaru service in Cumming took care of my car tire that had a screw in it. They did it for free while I waited, thank you.
Bob was excellent to work with. Very personable, knowledgeable and professional. He made both my wife and me comfortable through the buying experience and answered all our questions clearly. We will recommend Bob to any potential clients. We will wait to recommend the dealer until after using the service department.
I stopped in to look at the Subaru Crosstrex Mike Lubanski came out side answered all my question, brought me to sales consultant Stephanie Culver who took me too look and then we test drove the vehicle and was very pleased with the Subaru. Mike Lubanski gave me a very good trade-in on my Jeep Wrangler and a excellent price on the Crosstrex, Stephanie Culver went over all paperwork in great detail answered all my questions and after deal was done she presented the car to me in a excellent working knowledge of the vehicle setting up the car for me. I highly recommend this dealership of Troncalli Subaru.
Buying a car here was a no hassle experience. Bob was extremely knowledgeable and friendly. I would recommend Troncalli Subaru to anyone and the car is excellent. Bobs manager walked us thru the purchase process and explained our options.
I am absolutely thrilled with the purchase of my new Subaru Outback. I came from a 3 year hassle and headache with Carl Black GMC in their service department, and yesterday finally decided to "cut the cord" and buy a Subaru. I went to Troncalli expecting a day of negotiating, but I test drove two cars, decided on the 2013 Outback, and the whole buying process with my trade in took less than an hour. I was absolutely shocked and thrilled not only with how easy and friendly the process was, but what a GREAT DEAL I got on my new car and trade in! I cannot recommend this dealership enough!!
Just completed my second Subaru Outback purchase at Troncalli Subaru in Cumming Georgia. I had a great experience with the sale; Subaru Bob was my sales rep and was terrific. He was kind, polite, patient, and informative - a real gentleman. The dealership has treated me very fairly with sales and service since 2005! I would highly recommend Troncalli and I love, love, love my new 2014 Outback!
I enjoy having my car serviced at Subaru. Conrad is professional and pleasant, and I enjoy talking with him. He explains any needed service clearly and will explore options with me that fit my budget. The sales team, including Tom and Bob, always notice when I am visiting and are friendly to my children and me, making sure we have what we need while waiting on my Outback. I truly appreciate the clean, warm and inviting waiting area, and the cubicle and free Wi-Fi that allows me to telecommute for my job when needed. Subaru scores 5 out of 5 with me!
We bought a 2013 Subaru Outback this week from Subaru Bob at Troncalli in Cumming and the experience was great! -áBob really earned this sale as we had been looking for over a year for a vehicle to replace a 2002 VW wagon. When we first looked at the Subaru Outback last year, we told Bob we were just out looking and he was patient. He explained everything about the car and even gave us the ride up the hill behind the dealership after our test drive. -áIt was impressive to say the least. While we continued to look at alternative vehicles, we kept coming back to Bob and the Subaru Outback. -áBob was really terrific, always patient, going over every detail about the car and answering our questions. Once we decided Subaru Outback was the car, Bob turned us loose again for another test drive. And this time, we were hooked! As we finalized the deal, he took us around to meet the Sales, Service, Parts and Business managers. -áWe were treated with respect and not rushed. With about 350 miles on our Subaru, we are looking forward to our first road trip. We were very happy with our sales experience. If you are looking for a versatile vehicle thats fun to drive, look no further than Troncalli Subaru.
As usual good work a resonable price and good service from Conrad. They are always ready to work with my schedule. Thanks Troncalli for keeping high standards
I scheduled an appointment for Memorial Day. I was surprised and delighted they were open for business although they probably would rather be cooking out or doing something else. My Forester was taken in for its 15k mile checkup as soon as I arrived and back in less than an hour. In the meantime, I exercised my dog in the grassy area. Hows that for service and multitasking?
Conrad is the best all around - courteous, prompt, professional, knowledgeable and friendly.
I took my Subaru Forester that I currently owned to be serviced. While my car was being serviced, I walked around looking at the new 2014 Subaru Foresters and found one that I really liked. I spoke to Bob, as he was the one who helped me when I purchased my last car. He knew I was concerned about mileage and told me about the features of the 2014 Forester, one of the features being the improved gas mileage. Since I use my car to drive to different areas to help my clients, I was really interested. Bob took me to Mike Lubanski, who worked with me on the financing. Everything went smoothly and I was able to drive out of the dealership in time to make it my clients. I would recommend Bob and Mike and the Troncalli dealership to anyone interested in purchasing a new car. Bob has also been great in following up with me by asking if I am enjoying my new car. Patsy LeMay
Whenever I bring my car in for service I know that the job will be done well. I have owned several Subaru automobiles and have always had my cars serviced in the Troncalli Subaru Service Department. Conrad is always accommodating with scheduling a convenient time for me and I look forward to my time there as everyone is so friendly. Patsy LeMay
Had a great experience at this dealership. Bob Cichocki was very informative and knowledgeable about the car I was interested in buying. He answered every question I asked. He pointed out all the details of the car I was purchasing. Bob showed us the service department, he explained in detail, discounts, service times to bring the car in for service, drop off box for keys, etc. I left the dealership knowing that I had made the right purchase and I had picked the right dealership.
We just bought a new Outback and were very pleased with the process from beginning to end. Subaru Bob was great to work with, and along with Mike, went above and beyond to make our experience very smooth. They even arranged to have the car and paperwork delivered to our house, due to a time constraint with a business trip my husband was leaving for the next day. I would (and will) definitely recommend them to friends and neighbors. They are worth the drive to Cumming!
We had a truly wonderful experience purchasing our 2013 Subaru Outback with Bob Cichocki. As he writes in his bio, he believes in the golden rule (about how to treat people) and making sure the experience is fun. It was all that and more. My husband and I enjoyed the exchange of questions, the information Bob offered, and most key to us GÇô the patience he provided through the process. We are new to Subaru and Bob appreciated that in the way he responded to us. It was not about pressure. It was about us determining the best decision for us. ItGÇÖs always exciting to buy a new car GÇô however, this experience was enjoyable, comfortable, and uncomplicated. In a word: Wow. Bob is an excellent salesman, a knowledgeable person on the capabilities of Subaru, and a great guy. Thanks!!
I had been thinking of trading my small SUV to get a car with less miles to last me through retirement. I started test driving some cars to get a feel for the different vehicles I was considering. I spend the prior weekend at various dealerships with salesmen who knew alot (and kept talking to my husband instead of me!) or next to nothing about the cars. Some were putting on the pressure and one even suggested I not consider one of the cars I asked about because it was probably out of my affordability!!!! He didnt even know my name, run a credit report or anything! I would not have bought a car from him if it was the one I was just dying to have! My husband suggested I check out the Subarus, he had one about 5 years ago which we liked very well. When we got back home, he checked out the website for Troncalli Subaru and said I should give them a shot. On Monday I contacted them for more information and got a quick response from "Subaru" Bob. We set up a time to come in and test drive a Legacy that afternoon. It had started to rain when I arrived but Bob assured me this was Subaru weather. He had the car ready and I took it for a spin. I really liked the handling and it was relatively quieter than the other vehicles I was considering. What I liked most about my experience was "NO Pressure" sales. There was no Mutt and Jeff routine to talk me into paying more for the car or trying to get more for my trade. I wasnt introduced to ten other people who tried to convince me this is what I should buy. Bob took care of everything. I was really pleased with what they offered me for trade and with the special financing Subaru was offering, it was a no brainer that I would buy a new car as compared to the used vehicles I had been considering for same amount or more money. I love the all wheel handling that hugs tight to corners and great pickup to move with traffic. Thanks, Troncalli Subaru!
Troncalli Subaru recently performed the first scheduled service on our new Outback. Conrad MacArthur of the service department did an excellent job in working with me. Conrad is a friendly, customer oriented professional. In addition, the service was completed efficiently and in a timely fashion.
Dealership was very clean and had a nice selection of Outbacks. Bobbi was very friendly and knowledgeable. Will definetly recommend this dealership.
Eric was so great to work with! He made my car buying experience fantastic and helped me with my seemingly never-ending questions. I would recommend anyone toTroncalli - they are all very laid-back and did not pressure me at all. Eric especially had such fantastic customer service which is so important!
This is our first Subaru purchase. We dealt primarily with Bob Cichocki. Bob does an excellent job. He is courteous, honest, friendly and has a sense of humor. Bob exhibits the personality traits one would hope to have in a friend. He has a broader perspective than just making a sale. For me, all this is important. Beyond our experience with Bob, our experience with all the other individuals was also very positive. I would have to say, in our history of purchasing a new vehicle, this has been a great experience. And on top of all this, our new 2013 Outback is also great. The quality of workmanship and safety features in this vehicle is excellent. When you couple all this with a very reasonable selling price, it makes for an exceptional experience. I would highly recommend to anyone, not only Bob Cichocki and the entire Troncolli dealership, but the Subaru vehicle as well.
Great place to do business. I have purchased two auto with this dealer in the past few years and always use them for service of my Subarus. I highly recommend this dealer.
Just purchased my second Subaru from Bob. Although there are other Subaru dealers in the Metro Atlanta area my first sales experience was so good I had all the confidence I needed to return to Troncalli again. Bob takes the stress out of purchasing a car, is professional yet friendly, approachable, truthful and sincere. And the price was right for both the trade in value and the new car. I would recommend him and Troncalli.
I have dealt with Troncalli Subaru for 3 years and have been completely satisfied in every aspect. I love my Outback and highly recommend the dealership for both sales and service.
Fabulous experience! I was treated with courtesy and respect and never felt pressured. Chris Wright was absolutely a joy to work with; very knowledgeable, very pleasant, very helpful! Can not say enough good things about this dealership. My first Subaru and I will definitely recommend (already have) to everyone! Thanks, guys!
I have been a customer of Troncalli Subaru for over seven years and I have never been disappointed . I have purchased 5 vehicles over this time period. I am always impressed by the courtesy and professionalism they have displayed.i highly recommend Troncalli Subaru /Dodge/Jeep/Chrysler .
I continue to receive superior service from Troncalli Subaru. I purchased my Outback from Bobbie in 2010 who was extremely knowledgable and demonstrated excellent people skills.
I just purchased a new 2013 Outback on 10/29/12.Bob"Subaru Bob" Cichocki was my sales person. It is my first time owning a Subaru and so I was pleasently surprised when I met Bob.He showed me all the features and patiently explained them as many times I asked. We originally looked at the subaru in August and told Bob we would not be purchasing until September. He didnt try to pressure us in any way to reconcider the purchase date.
When I picked up my new Subaru an item which I ordered was not on the car Bob immediately investigated and ordered the part. Several days later I emailed him and asked if I could also order side cargo nets. He told me no problem. he parts arrived and an appointment was set up to accommodate me.
I had a very disappointing experience with the salesman named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car I was interested in. I dont feel like returning to Troncalli for a purchase any time soon.
We bought our new Outback a couple weeks ago from Bob and we couldnt be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership was patient with our two small sons and we never felt any pressure to purchase. Once we did, Mike and Bob made everything so easy and we were in and out in about 2 hours. We look forward to purchasing another Subie from them in the future.
I found a car they had online and contacted Tom Martin. He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an extremely thorough orientation to the car. Mike handled the financial arrangements and Tom made sure the experience was seamless. I cannot be more pleased with the process and love my new 3.6 Limited Outback. I had a great drive back to Florida. Kudos to this group. They are a five star group.
Time has really flown since the purchase of my new 2012 Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conrad Macarthur leaves nothing to be desired and is the consumate professional in the care of vehicles brought to his department.
Terrific follow-up service, clean and orderly dealership. Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my next Subaru here. Even though my drive to Troncalli is a long one, they make it worthwhile.
Bigger is not necessarily better in the car business...
Eric was "super" - went the extra mile - even delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me
I have purchased 5 Subarus from this dealer and would neveranywhere else. Even though I have moved to North Carolina, I return to Bob Cichocki and Troncalli to trade whenever the need arises. the service department has always been great and everyone at the dealership is very friendly and courteous.
I purchased a new Subaru Outback in July. The decision was between a Mazda CX-5 and a Subaru Outback. Although the decision seems simple now, at the time it wasnt. It came down to 2 things - the knowledge of Subaru in general and all the Subaru models Chris Wright had and the experience at the dealership.
I have a 2001 Subaru Outback and the place I used tofor service had nearly convinced me that it was time to replace a car that I love due to some expensive repairs that they said needed to be done (transmission, etc.). I took it to Troncalli on recommendation from other Subaru owners and asked them to give me their honest opinion. Conrad introduced me to George - the Subaru whisperer. George gave it a once over and let me know there was nothing wrong with the transmission and that he thought it had another 100,000 miles left in it! There were only some normal wear and tear repairs that needed to be done. That was last March. We did the repairs and it has been running like a top since then.
Buying my new 2013 Subaru Outback from Troncalli was a breeze. I was contacted by Eric Kosa soon after I filled up my internet application at cars.com, and it was great working with him. I felt that my car buying needs were taken care of at each step. The communication was excellent, but not excessive. I never felt pressurized in any way, and had all my questions answered patiently. The pricing was reasonable as well compared to another dealership that I visited (which was closer to where I lived). I greatly recommend Troncalli Subaru for anyone considering to buy a Subaru in the Atlanta area.
This was my third new Subaru, and the first I purchased at troncalli. They were very friendly and helped me get a great deal. I look forward to working with them again when my wifes Outback comes off lease in June. Service has been excellent on all 3 Subaru.
Sales experience on the purchase of a new 2012 Subaru Outback exceeded all expectations. Was welcomed back to the dealership (like a long lost relative, returning home) by both Bob Cichocki and Tom Martin. Before leaving on Saturday (after my test drive) Bob advised that Conrad wanted to see me and say hello. My return on Monday was to purchase a new Subaru. I had decided over the weekend, I wanted to test a different model, to make sure that I was purchasing what would do best for my long term use. This additional test drive was quickly arranged. We returned to the dealership for a quick, efficient painless closing on the purchase of our new Subaru Outback. Even Conrad Macarthur, came thru from Service to his his congratulations on the purchase of a new Subaru. The only question, I could possibly have, is why doesnt everyone treat their customers (or as they are called at Troncalli, their guests) as the dream team at Troncalli Subaru does? Many thanks once again for the outstanding experience !
I was initally contacted by Eric Kosa and later by Tom Martin in regards to a new Subaru Outback by email. Eventually, we settled on a reasonable price online and I went to the dealership on a Saturday and concluded my deal. Eric Kosa and Tom Martin and all of the staff were friendly and helpful and it wasnt the typical unpleasant in your face pressure you feel at other dealerships. Eric spent a lot of time with me going through the car and answering all of my questions. I felt like I got a good deal on a great car and definitly would do business with them again. I have had prior experience with their service department with my old Subaru and really enjoyed working with Bill who is an excellent mechanic.
I have been a Troncalli customer for over 20 years and have always been satisfied with their excellent sales and service.
Chris Wright was a fantastic person to deal with. Great conversations, extremely helpful, I couldnt be happier with my new BRZ! Chris and the rest of the staff at Troncalli are absolutely the BEST! Anyone looking to buy a Subaru or specifically a Subaru Sports Car, Chris Wright is by far the perfect sales consultant for you!
Bob is a very nice man but was not informative about the Cars. During our first visit he had no brochures about the car I was interested in and couldnt keep the different models straight. Kept getting the features of the premium vs limited mixed up and confused; however this information is available online and in the brochure.
I originally was shopping on-line to purchase the Outback. I new what I wanted in the car and price was a major factor. Eric Kosa responded almost immediately in spite of it being late in the day. He made me a great offer.
My persuit of the best AWD system available led me to Subaru and Bob Cichocki (Subaru Bob) the very best Sales Person I have ever encountered. I informed him up-front that I was researching and not ready to purchase but when I was ready I would purchase from him because of his patience/expertise and no preasure tactic of sale.
Good people to work with, very easy to make a deal and walk away with a car. Was given a quote online...and they kept their word: didnt add any hidden costs, car was exactly as advertised, etc. Also, they did everything to make the process easy for me, didnt try to sell me on any other cars or pressure me into doing anything I didnt want to do. Overall great experience and would recommend to anyone.
Excellent product, excellent service.
Troncalli dealerships are long time and well known dealerships with quality reputations. Wanting a Subaru, it was a no-brainer to visit Troncalli Subaru. And, a trusted friend, a long time Subaru owner just purchased his 5th Subaru here. As car buying experiences go, our dealings were well above average with everyone with whom we dealt. We feel we got a good deal on our trade. The Outback has thus far exceeded our expectaions. Given the need, we would return to Troncalli Subaru to purchase another vehicle.
Excellent dealership that got me an awesome rate on an awesome car at an awesome price. The rate saved me over $6000 in total payments over what the credit union offered. It was for a brand new car in high demand and limited supply, and I didnt even have to haggle to get MSRP. Even gave me asking price for my trade-in. Wonderful.
Bob Cichocki provided excellent service in assisting me with the purchase of my Subaru WRX STI last week. I have purchased numerous vehicles from dealerships in the past, and Bob was by far the helpful and informative salesperson I have have had the pleasure of working with. His confidence in his knowledge of your products assured me that I was purchasing a vehicle that fit my needs. Thank you, Bob and Troncalli Subaru for a pleasant buying experience!
I was very impressed by the Subaru Tribeca and Subaru Bob. What is more important is that my father was impressed with Subaru. He has seen cars inside and out, wrecked and whole. He was surprised by the power-train and the explanation of the Subarus versus other companies. We are normally a very strict GM family but when we were looking for myself car for when I move away, I began to look out side of our normal box for something that would suit my future needs. Bob was able to give us the information we needed and allowed us to test drive a Tribeca. He and the Tribeca have won us over. Over all it was a great experience.
Had another great experience at Troncalli. From the sale people to the service people they always are looking to make sure all goes well when your are there. Always asking if they can help and Thanks Troncalli for another great experience
After a full year of researching new cars for our college age daughter, we made the decision to purchase a Subaru 2012 Impreza Limited. My wife and I are dedicated Acura / Honda owners and switching to another brand came not without some soul searching.
Excellent staff. Knowledgeable, friendly and willing to work hard to get my business.
Bob was awesome - above and beyond. Excellent follow-up and care to detail. I would buy another car from him in a heartbeat! I felt that I was not being pushed but only educated. Mike was very friendly and took his time to explian things to us as well.
Just purchased my first Subaru after 20 years as a Honda owner. Was not thrilled about look/feel/drivability of new Hondas I was looking at so I started to look at Subaru based on what I heard about quality. While the Outbacks quality helped sell itself, the help I got from everyone at Troncalli - Bobbi, Tom and Bob - has been top notch! This is my fifth new car buying experience and I can say that both the initial service I received and after-the-sale follow up form Troncalli has been incomparable. I highly recommend checking them out.
This was our first experience with buying a new car or any car at a dealership. We were a bit aprehensive about it, but Chris was wonderful about going over everything with us and made the process very easy.
These folks have always bent over backwards to make our stay as short and enjoyable as possible. Always willing to take the time to explain things and answer questions. They are always great hosts, and even though we have to drive an hour and a half to get there, we always enjoy our visit. Oh, and did I mention they have great coffee.
I was in the market for the 2012 Impreza. After internet shopping and obtaining quotes from all Subaru dealerships in reasonably close to the Atlanta area, these guys came back with the quote that the others wouldnt meet. I ordered a Subaru 12 Hatchback from them in late Fall, 2011. There were several delays in my order process that caused me to not be able to take actual delivery of the car until March this year. That being said, this dealer worked with the distributor/manufacturer to get me compensational perks from Subaru that made the delay tolerable. During the whole process they ensured me I could have my deposit back at any time, the price would stay the same on the car, and the price would remain the same on my trade in regardless of the amount of miles I put on it from November to March. The dealer did everything they could to make a tricky situation better. That being said, I would recommend this dealer to my friends due to lower prices, and great customer service.
I have owned 8 Subarus with the last 4 from Troncalli. They are great from Sales to Service! What more can you say-Great Product, Great Service, and Great Staff!!!!
Troncalli was the best in customer service and price, of the 4 dealerships we visited, from Asheville, NC to Knoxville, TN to Atlanta. Were very pleased with our new car.
Customer service and willingness to help us get the best possible deal was outstanding! Bobbi was helpful but not pushy. We are thrilled with our purchase.
They went above and beyond to make sure my problem was fixed. I live more than 1.5 hrs away from the dealership and they made sure I was taken care of and the work completed in a timely fashon. They could have charged me more than they did , but they were more concerned about fixing my problem and making sure I was happy I feel I treated very well and if I had a question they went out of there way to help me understand about the problem with the vehicle and the best way to get it corrected without breaking the bank. I will find a way to keep coming back for my service even though the distance to the dealership will be a challange. Thank you Trocalli Service Department for you great service.
I was attemting to purchase a new vehicle and I was trading in my 2007 outback which had 22,000 miles on it. I had a price of the trade from Kelly Blue book and the price that I recieved was $2,000 lower than the price the blue book had given me. As a result of my visit at this dealership I purchesed a new 2012 Legecy and traded in my 2009 legacy at another dealership and was very happy. As a former manager of a Subaru dealership and a son who has been employed as a Suberu service manager for 22 years
I have purchased two Bajas from Troncalli and all service has been done by Troncalli. I have had nothing but excellent service from them and will continue to use them. Conrad is always prompt in settng up my appointments. If I wait for my vehicle, he makes sure Im comfortable and keeps me updated on whats going on with my service. And he offers a free wash if I have time. Bill takes excellent care of my car. He has done almost all of the service work and I have never had to bring it back for any reason. He takes time to explain repairs and I really appreciate that. Mark is on top of the parts department. Only once or twice have I had to wait for a part and it was usually for a special order - not service related. All in all, these guys are the best!
The Sales & Service Staff are 5 STAR. I bought a 2010 Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subarus from them. Tom and Bob made the sales experience painless. They were very thorough and are the reason I love conducting business with Troncalli Subaru. The service department goes the extra mile to ensure your investment stays protected and running in top condition. Conrad, Bill and George have been servicing and repairing my wifes and my cars for several years. They are very thorough to ensure our cars stay in peak condition. My wife travels a lot and this gives me peace of mind knowing her car is going to operate safely and perform well. I trust these guys with the care of her vehicle. Conrad, Bill & George are very customer focused and that is why I will continue to conduct businesss there now and in the future.
As stated above the folks of friendly and very nice and competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler
Great staff. Bobbi was our sales associate. No pressure sales. Michael in finance was professional and explained everything in detail. It was the first time I have ever purchased a vehicle that the sales associate went over the car manual. I would buy from them again and would refer them. We drove from Dallas GA to Cumming to purchase our Subaru.
Dont waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but thats about as good as it gets. The service department is absolutely terrible. For starters, my turbo went out so I brought it to them to fix. After repairs were made, I picked up my car and got no further than 9 miles down the road before i lost oil pressure. Once the tow truck picked me up and we got back to the dealership, it was determined that the motor needed to be overhauled. Now after this happened it ran decently for the next 30k miles except the bearing noise, messed up starter which would grind on the flywheel, and some other minor repairs which were neglected to be repaired at my request. Then the motor started knocking. Once again, I bring it back to see whats up. Without performing any type of mechanical test or taking anything off of the vehicle, they could tell me it needed a short block and a turbo. This sounded absolutely ridiculous, so I called every Subaru dealership in the state of Georgia, and not one of them had these unheard of amazing diagnostic skills. They are NOT a credited member of the Better Business Bureau, so that wont get you anywhere, and Subaru of America doesnt want to do anything to help. Now they expect me to PAY them to take it apart and determine whether it was a latent defect from previous repairs(which they assured me is not possible because they dont make mistakes....ever).
Everything went very well as George L. always does exceptional work. We are very pleased with Georges professionalism. FYI, we drive over an hour each way just to have George service our Subarus.
Buying the car was a great experience and service is great also. Subaru dealers really care about their customers. The salesman was concerned about what I paid and continued to check on my satisfaction for three months after the sale. I have had two services since I purchase the car and both were very smooth.